The www.swankymaison.com website is wholly owned and operated by Swanky Maison Limited. We understand the importance of privacy and security and are, therefore, very committed to preserving the privacy of all visitors to our website at www.swankymaison.com (our "site"). We will only ever collect, store and use any personal data provided to us by you for very specific and transparent purposes. Committed to providing a superior customer service and forging strong partnerships, we only wish to use your details to support and enhance our relationship with you. We only share your personal data in accordance with the Data Protection Act 1998 and other applicable laws.
This website, swankymaison.com, is wholly owned and operated by Swanky Maison Limited ("we") and we are the data controller for the purpose of the Data Protection Act 1998 (the "Act").
Swanky Maison are registered in England and Wales under company number 6930730 and with our registered office at 3 Cardale Park, Harrogate, North Yorkshire, HG3 1GY.
When a Partner (the makers of the products we sell) or Customer (the purchaser of the products we sell) places an order or registers on swankymaison.com we ask for certain information such as name, contact details and communication preferences. We may also collect information submitted via any other online forms, surveys, forums or other interactive areas that may appear on our site, on occasion. We may also collect information this type of information about you if you contact us offline.
A record of this information is stored securely and in accordance with the Data Protection Act 1998 and other applicable laws.
If, at any time, you would like to revise the information you have provided to us, or you believe the record we currently have is inaccurate in anyway please contact us to update your information
We may collect information about your computer, including where available your IP address, operating system and browser type. This data will be used for system administration and to report aggregate information to our Partners. This is statistical data about browsing actions and patterns, and can in no way identify any individual.
Similarly, we may collect information about your general internet usage by using a cookie file which is stored on your computer's the hard drive. A cookie file is just like a users identity card, it contains information that is transferred to the hard drive of your computer. It enables the us to recognize you, telling us when you are revisiting the site, helping us to improve our site, and enabling us to deliver a better and personalised service. It allows us to estimate our audience size and usage pattern and store data about your preferences enabling us to customise our site to be relevant to you
Cookie files can only ever contain and transfer to a website as much information as the users have disclosed to that site. Cookies, therefore, cannot read or interfere with other information saved on your hard drive.
The majority of computers are set up to automatically accept cookies as most e-commerce site will not work effectively without them. You can, however, refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies or to alert as to when a cookie is being sent, giving you the option to either accept or decline it.
Collecting information about you is necessary so that we can recognise you as a registered customer, forward details in order to fulfill your order, and to ensure that you are happy with the service you receive.
We also keep a record of any orders and returns processed and any correspondence between us to enable us to deal efficiently and quickly with any queries or problems you may have. It also means that any information we send you can be more targeted and relevant to you.
We may also ask for information at registration, and occasionally by email, that will help us to improve your experience of shopping at swankymaison.com. You do not have to answer these questions but if you do we will use this information to improve our website, customer experience and to communicate with you in a more relevant way.
The data collected about you is used only to operate and improve the service we offer you. Your information will be used to provide you with access to our site where relevant and to supply you with any information you request or any products you order.
Your privacy and the security of the information you provide is of utmost importance to us. We strive to be transparent in all our dealings and outline below how your personal information may be used:
We will only disclose your personal information to employees of Swanky Maison Limited, on a purely need to know basis, and for use in accordance with the terms of this policy.
As a customer, your name, address and order details will need to be passed on to the relevant Partner(s) to enable them to dispatch your order to you. Only information required to dispatch the order will be disclosed to the client and our Partners do not have the permission to use your data for any other purpose other than to dispatch this specific order.
We may allow third party providers and contractors who supply services to us or who process information on our behalf (for example our payment provider and website hosts) incidental access to your information. We will always ensure that they keep all data secure and never use it for their own purposes.
We may provide aggregate data about the usage of our website to third parties but this information will not include details that can be used to identify you.
If required to by law, we will disclose your information. We may also need to disclose your details to enforcement authorities should they ask us to, or to a third party in the context of actual or threatened legal proceedings, but only if we can do so without breaching data protection laws.
Unless permitted or required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
During your registration process you are given the opportunity to 'opt in' to some of the ways in which we may use your details and at on receipt of such communications you will be offered the opportunity to 'opt out' of any further communications.
We will never pass names, addresses and email addresses to other third parties for their own marketing activity, unless your express permission has been given prior to us doing so.
We will hold any information provided to us by you and keep it secure, taking appropriate technical and organisational measures to prevent any unauthorised or unlawful processing and to against its accidental loss, destruction or damage. To this end all personal information stored by us is kept on a server in a secure environment. Only employees, our partners and any sub-contractors (such as SECPay) who need the information to perform a specific job are granted access to personally identifiable information.
However, you acknowledge that the internet is not a one hundred percent secure medium for communication and, as such, we cannot guarantee the security of any information you send to us, or that we send to you via the internet. We are not liable or responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of information transferred between us.
We will retain your information for as long as needed by Swanky Maison, solely for the purposes detailed in this policy, or as otherwise required by law.
Please note that whenever you voluntarily submit personal information online in non-protected environments, such as message boards, chat rooms or email, that information can be collected and used by others. Therefore, if you disclose personal information online, that is accessible to the public, you may receive unsolicited communications from other parties in return. It is also important to remember to close your browser window down when you have finished with it. Left open, others may gain access your personal information and correspondence especially if you share a computer with someone else or are using a computer in a public place. Swanky Maison cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. However, once we receive your transmission, we endeavour to ensure its security on our systems.
Should you wish to see the information pertaining to you, and to correct any inaccuracies, please write to Swanky Maison at:
Swanky Maison Ltd, 3 Cardale Park, Harrogate, North Yorkshire, HG3 1GY.
Further information regarding data protection issues, including the online Register of Data Controllers, is available on the Information Commissioner's website at http://www.ico.gov.uk.
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